At Megon ("Megon," "we," "us," or "our"), we are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and our Reservista platform.
1. Information We Collect
We collect information that you provide directly to us, as well as information gathered automatically when you use our services.
Information you provide:
- Name, email address, and phone number submitted through contact forms, demo requests, or account registration
- Hotel or business name and property details provided during onboarding
- Payment and billing information when subscribing to our services
Information collected automatically:
- Usage data such as pages visited, features used, and session duration, collected via analytics tools
- Device information including browser type, operating system, and screen resolution
- IP address and approximate geographic location
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our services: Operating your Reservista account, processing transactions, and delivering the features you use
- To communicate with you: Responding to inquiries, sending service updates, and providing onboarding and customer support
- To improve our product: Analyzing usage patterns to identify areas for improvement, fix issues, and develop new features
- To ensure security: Detecting and preventing fraud, unauthorized access, and other security threats
3. Data Storage and Security
Your data is hosted on secure servers located in India. We implement industry-standard security practices to protect your information, including:
- Encryption of data in transit using TLS/SSL protocols
- Encryption of sensitive data at rest
- Regular security audits and vulnerability assessments
- Role-based access controls for internal teams
While we take all reasonable measures to protect your data, no method of electronic storage or transmission is 100% secure. We continuously work to enhance our security practices.
4. Third-Party Services
We may share your information with trusted third-party service providers who assist us in operating our platform. These include:
- Analytics tools: To understand how our website and platform are used (e.g., Google Analytics)
- Payment processors: To securely handle subscription payments and billing
- Cloud infrastructure providers: To host and deliver our services reliably
These third parties are contractually obligated to protect your data and may only use it for the specific purposes we have engaged them for. We do not sell your personal information to any third party.
5. Your Rights
You have the following rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you
- Correction: You can ask us to correct any inaccurate or incomplete information
- Deletion: You can request that we delete your personal data, subject to any legal obligations requiring us to retain it
- Data portability: You can request an export of your data in a commonly used format
To exercise any of these rights, please contact us at contactreservista@gmail.com. We will respond to your request within 30 days.
6. Cookies
Our website and platform use cookies to enhance your experience. The types of cookies we use include:
- Essential cookies: Required for basic site functionality, such as maintaining your session when you are logged in
- Analytics cookies: Used to understand how visitors interact with our website, helping us improve our content and user experience
You can disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our platform. Most browsers allow you to manage cookie preferences under their privacy or security settings.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will notify you via email or through a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Megon
Email: contactreservista@gmail.com